Cleveland Public Theatre (CPT) is hiring a Patron Services Associate who is a core part of the CPT staff and will make a meaningful contribution to life at CPT and our community impact.

Review of candidates will begin immediately. To apply for the position, send an email to Gregory Markgraf-Grimes, Patron Services Manager at ggrimes@cptonline.org by end of day May 30^th, 2022. Subject line should read: YOUR LAST NAME, YOUR FIRST NAME – PATRON SERVICES ASSOCIATE. Your email should include two attachments: a resume, and a two-page cover letter giving examples of your related experiences and explaining why you are interested in this position. No phone calls, please.

JOB DESCRIPTION

The Patron Services Associate is responsible for supporting CPT in managing and recording box office transactions, managing usher volunteers, and is a key player in all CPT’s special events throughout the year. Duties range from basic administrative tasks to managing box office to “on-your-feet” tasks like stocking bars.

Salary range is $31,500 – $35,000 based on work experience. Benefits include health insurance and paid time off. Anticipated start date is July 14^th, 2022.

RESPONSIBILITIES

The Patron Services Associate reports to the Patron Services Manager and has the following responsibilities:

PRIMARY RESPONSIBILITIES:

• Provide the best possible patron experience
  • Make patrons feel welcome
  • Provide clear information about our performances, organization, neighborhood, and mission
  • Prevent and resolve customer disputes to mutual satisfaction
• Manage and record box office activities and transactions
  • Maintain regular public box office hours
  • Support in the management and data cleaning of our CRM database, Spektrix
  • Reconcile box office cash drawer & manage box office deposits
• Manage usher volunteers for the season
  • Create monthly usher opportunities e-mails
  • Schedule ushers for the season
  • Track usher rewards
  • Plan an annual usher rewards party at the end of season
• Support Patron Services Manager with bar, house management, & other Front of House duties
  • Assist in cleaning and maintaining organized bars, fridges, barrooms, house management rooms, and event services room
  • Help maintain bar and house manager paperwork, including show notes & bar menus
  • Support regular financial reconciliations and inventory management
  • Manage patron accessibility needs
  • Support the growth and development of the Front of House department

SECONDARY RESPONSIBILITIES:

• Intake, processing & distribution of mail
• Logging & processing of incoming checks
• Management of general reception voicemail box and box office e-mail
• Entering and updating our Artist Memberships
• Creating ticket donation packets for other non-profits
• Supporting the maintenance and cleaning of shared community spaces
• Planning and executing CPT special events including:
  • Staff birthday celebrations
  • Board meetings
    • Manage set-up and catering
  • Dark Room (monthly)
    • Manage set-up and strike
  • Station Hope (annually in May)
    • Support in catering, Front of House, & volunteer management
    • Have a night-of assignment for the event (roles can vary) and assist with strike
  • Pandemonium (annually in September)
    • Support in ticket sales, Celebrity Chef set-up, and bar set-up for the event
    • Support in parking & Celeb Chef management
    • Have a night-of assignment for the event (roles can vary) and assist with strike

QUALIFICATIONS:

• Fluency in Spanish and/or Arabic is especially desirable
• Exceptional conversational skills, verbal expression, and warm attitude
• Experience with ticketing software or use of customer relation management (CRM) databases & working knowledge of Microsoft Office
• Previous box office or customer service experience preferred
• Cash handling and cash drawer reconciliation experience preferred
• Bachelor’s degree in performing arts, humanities or related fields, or equivalent work experience
• Familiarity with inventory management is a plus

OTHER CHARACTERISTICS:

• Enjoys helping the public in person, over the phone, & through e-mail
• Strives to create equitable experiences for all patrons
• Enjoys event planning including ordering catering, setting up for events, & planning and executing celebrations
• Demonstrates grace under pressure
• Works efficiently and calmly in a fast-paced environment
• Prioritizes, multi-tasks, and keeps busy
• Brings energy, enthusiasm, and an always-willing attitude

ABOUT THE CPT STAFF

CPT cares passionately about reflecting our community and pursuing diversity at all levels of the organization. CPT has a demanding work environment with long, intense hours, but we have fun and love what we do. We value courage, integrity, representation, joy, respect, and humanity, “challenging ourselves and each other to be our collective best.” Working cross-departmentally is a norm. For applicants considering relocation to Cleveland: our city is an excellent community to live in with top-notch arts and culture, a vibrant theatre scene, beautiful public parks, a great lake, and affordable housing.

ABOUT CLEVELAND PUBLIC THEATRE

CPT is a nationally recognized center for contemporary performance. Our mission is to raise consciousness and nurture compassion through groundbreaking performances and life-changing education programs. CPT implements this mission through our theatrical season, featuring between 8-10 adventurous professional productions and a robust series of new play development programs that support writers and devisers at multiple points in the creative process. CPT’s acclaimed education programs engage communities in devising new works that speak to contemporary issues and empower participants to work for positive change in our community. CPT is home to community ensembles Teatro Público de Cleveland and Masrah Cleveland Al-Arabi, and CPT annually presents Station Hope, a large-scale community arts festival. CPT’s budget is around $2.5 million per year, and we have 24 full-time staff members (21 currently onboard, plus 3 open positions in the hiring process).

CPT COVID-19 WORK POLICY

Staff are required to work in-office, with the option for some remote work when the needs of the position allow. Employees are required to be vaccinated against COVID-19.