Cleveland Public Theatre (CPT) is hiring an Operations Manager to join the CPT staff and contribute to our success and community. This is an integral role at CPT. You will enable impressive theatre and art experiences by collaborating to make a great environment.

Review of candidates will begin immediately and continue until the position is filled. To apply for the position, send an email to Marguerite Hannah, General Manager, at careers@cptonline.org by end of day Friday, February 28. Subject line should read: YOUR LAST NAME, Operations Manager. Your email should include two attachments: a resume and a two-page cover letter giving examples of work that illustrate the experience required in the description and explaining why you are interested in this position. No phone calls, please.

CPT Operations Manager Job Description

The Operations Manager is a full-time position that reports to the General Manager and is a key member of the team responsible for Facilities Management & Maintenance and the duties associated with those responsibilities.

Facilities management is central to creating an environment that is welcoming and supports creative work and is a primary function of the Operations Manager. CPT believes that an efficient, functional, and clean facility positively impacts the experience of the artists, staff and patrons who use it.

The Operations Manager is responsible for maintaining a professional physical environment in the nearly 75,000 square feet of campus—consisting of three buildings and a parking lot, including two performance venues, rehearsal halls and offices—and managing a full-time custodial position as well as temporary, part-time janitorial employees.

Facilities management includes vendor management, procurement and assessment of products and services. An ideal candidate would have a strong understanding of HVAC operation & repairs, fire and security alarm systems, plumbing & electrical repairs, annual maintenance inspection and winter maintenance requirements. An ability to execute small repairs and resolve facilities issues in a hands-on fashion is a strong plus.

In an operational role, this position encompasses administrative responsibilities that include such duties such as IT vendor coordination, key/alarm distribution, inventory control, special event coordination and the digital literacy to effectively keep company records and communications associated with assigned operations tasks. The role also interacts and provides support to all staff members and artists.

CPT is primarily interested in candidates with 2 to 4 years of experience in facilities, operations management, or the equivalent. Salary range is $40k to $45k based on work experience. Benefits include health insurance and paid time off (benefit details below).

Operations Manager Responsibilities

• Manage and Oversee Repairs & Maintenance Activities
  • Ensure all maintenance is performed in a safe, efficient, and timely manner.
  • Execute maintenance and repairs as skills and experience allow.
  • Develop strong working relationships with contractors and service providers.
  • Manage and schedule outside vendors to execute maintenance and repairs as needed.
  • Oversee procurement and vendor accounts for facilities and janitorial supplies.
  • Manage facilities emergencies reported by staff & management through to completion.
  • Manage or complete facilities special projects and improvement projects as assigned.
• Maintenance
  • Develop maintenance procedures and routines that includes scheduling for implementation.
  • Maintain the interior and exterior of the buildings.
  • Continuously assess the condition and function of the facility to best serve artists, patrons, and staff.
  • Manage routine maintenance schedule with vendors and requests from staff & management through to completion.
• Supervise Facilities Staff and Budget
  • Maintain a janitorial staff.
  • Manage and direct all janitorial staff. Staff duties are daily and ongoing.
  • Publish janitorial staff work schedules and distribute overtime based on business needs and events.
  • Conduct staff training on safety, equipment uses and cleaning methods.
  • Supply staff and labor for setup & strike of meetings, events, rentals, and productions.
  • Monitor department expenses, control budget, and submit bills and invoices for payment.
• General Operations
  • IT vendor coordination
  • Security coordination – key & alarm distribution and inventory control
  • Special event coordination including vendor management, setup and strike
  • Effective digital record keeping and communications
  • Provide support to all staff members and artists with a strong “customer service” attitude

Job Benefits

• Medical, dental and vision insurance with employer contribution.
  • Health Savings Account.
  • 401k retirement plan.
  • Life, STD and LTD Insurance paid by employer.
  • 29 days paid time off including holidays, increasing after three years.
  • Free tickets to all Cleveland Public Theatre, Teatro Público de Cleveland and Masrah Cleveland Al-Arabi and CORE Cleveland productions.
  • A beautiful view of Lake Erie from our rooftop offices.

Qualifications

• Skills
  • Ability to walk, climb extended ladders, stretch, bend, and lift up to 50 pounds.
  • Able to operate and maintain hand and power tools.
  • Able to drive with a valid driver’s license.
  • Ability to operate a computer to check email, calendar and research work-related items.
  • Possess a working knowledge of Microsoft Office suite, Word documents & spreadsheets.
  • Possess writing and communication skills, especially with email correspondence and follow-up.
  • Special consideration will be given to candidates with professional experience in one more construction trade, e.g. electrical, carpentry, paints and finishes.
• Experience (Your cover letter should speak to experience in these areas.)
  • Facilities management or home maintenance and repair experience.
  • Experience assessing and negotiating with outside vendors.
  • Demonstrated project management or project management-like experience: for example, coordinating schedules and deadlines between people, assigning tasks, maintaining task lists, following up with people on assignment progress and holding them accountable, assessing project completion.
  • Experience moving between different types of projects and tasks in the course of a day.
  • Candidates with previous theatre or arts experience will be given special consideration.
• Qualities and Personality
  • Energetic, enthusiastic, and always willing to see projects to completion.
  • Comfortable re-prioritizing tasks as they arise.
  • Attention to detail and accuracy while working on multiple projects and tasks.
  • Able to work efficiently and calmly in a fast-paced environment.
  • Genuine interest in the arts and knowledge of live theatre.
  • Highly organized and self-motivated.
  • Strong “customer service” attitude.

About the CPT Staff

CPT cares passionately about reflecting our community and pursuing diversity at all levels of the organization. CPT has a demanding work environment, but we have fun and love what we do. We value hard work, and strive to center courage, humanity, integrity, representation, respect, and joy, “challenging each other to do and be our collective best.” At CPT, cross department work is the norm. For applicants considering relocation to Cleveland, our city is an excellent community to live in with top-notch arts and culture, a vibrant theatre scene, beautiful public parks, a Great Lake, and affordable housing.

About Cleveland Public Theatre

CPT is a nationally recognized center for contemporary performance. Its mission is to raise consciousness and nurture compassion through groundbreaking theatre and life-changing education programs. CPT implements this mission through its annual theatrical season, featuring between 8-10 adventurous professional productions and a robust series of new play development programs that support writers and devisers at multiple points in the creative process. CPT’s acclaimed education programs engage communities in devising new works that speak to contemporary issues and empower participants to work for positive change in our community. CPT is home to community ensembles Teatro Público de Cleveland and Masrah Cleveland Al-Arabi, and Station Hope and Día de Muertos community arts festivals. CPT’s annual budget is around $2.5 million a year. CPT has 22 full-time staff members.