Cleveland Public Theatre (CPT) is hiring an Operations Manager to join the CPT staff and contribute to our success and community. This is an integral role at CPT. You will enable impressive theatre and art experiences by collaborating to make a great environment.

Review of candidates will begin immediately and continue until the position is filled. To apply for the position, send an email to Marguerite Hannah, General Manager, at careers@cptonline.org. Opportunity to apply will close by end-of-day Friday, February 28 or when the position is filled. Subject line should read: YOUR LAST NAME, Operations Manager. Your email should include two attachments: a resume and a two-page cover letter giving examples of work that illustrate the experience required in the description and explaining why you are interested in this position. No phone calls, please.

CPT Operations Manager Job Description

The Operations Manager is a full-time position that reports to the General Manager and is a key member of the team responsible for facilities management & general operations duties as assigned.

Facilities management is central to creating an environment that is welcoming and supports creative work and is a primary function of the Operations Manager. CPT believes that an efficient, functional, and clean facility positively impacts the experience of the artists, staff and patrons who use it.

The Operations Manager is responsible for maintaining a professional physical environment in the nearly 75,000 square feet of campus—consisting of three buildings and a parking lot, including two performance venues, rehearsal halls and offices—and managing a full-time custodial position as well as temporary, part-time janitorial employees.

Facilities management includes vendor management, procurement and assessment of products and services. An ideal candidate would have a strong understanding of HVAC operation & repairs, fire and security alarm systems, plumbing & electrical repairs, annual maintenance inspection and winter maintenance requirements. An ability to execute small repairs and resolve facilities issues in a hands-on fashion is a strong plus.

In an operational role, this position encompasses administrative responsibilities that include such duties such as IT vendor coordination, key/alarm distribution, inventory control, special event coordination and the digital literacy to effectively keep company records and communications associated with assigned operations tasks. The role also interacts with and provides support to all staff members and artists.

CPT is primarily interested in candidates with 2 to 4 years of experience in facilities, operations management, or the equivalent. Salary range is $40k to $45k based on work experience. Benefits include health insurance and paid time off (benefit details below).

Operations Manager Responsibilities

• Manage and Oversee Repairs & Maintenance Activities
  • Ensure all maintenance is performed in a safe, efficient, and timely manner.
  • Develop strong working relationships with contractors and service providers.
  • Manage and schedule outside vendors to execute maintenance and repairs as needed.
  • Oversee procurement and vendor accounts for facilities and janitorial supplies.
  • Manage facilities emergencies reported by staff & management through to completion.
  • Manage or complete facilities special projects and improvement projects as assigned.
• Maintenance Management
  • Develop maintenance procedures and routines that include scheduling for implementation.
  • Maintain the interior and exterior of the buildings.
  • Continuously assess the condition and function of the facility to best serve artists, patrons, and staff.
  • Manage routine maintenance schedule with vendors and requests from staff & management through to completion.
• Supervise Facilities Staff and Budget
  • Maintain a janitorial staff.
  • Manage and direct all janitorial staff. Staff duties are daily and ongoing.
  • Publish janitorial staff work schedules and distribute overtime based on business needs and events.
  • Conduct staff training on safety, equipment uses and cleaning methods.
  • Supply staff and labor for setup & strike of meetings, events, rentals, and productions.
  • Monitor department expenses, control budget, and submit bills and invoices for payment.
• General Operations
  • IT vendor coordination.
  • Security coordination—key & alarm distribution and inventory control.
  • Special event coordination, including vendor management, setup and strike.
  • Effective digital record-keeping and communications.
  • Provide support to all staff members and artists with a strong “customer service” attitude.

Job Benefits

• Medical, dental and vision insurance with employer contribution.
• Health Savings Account.
• 401k retirement plan.
• Life, STD and LTD Insurance paid by employer.
• 29 days paid time off including holidays, increasing after three years.
• A beautiful view of Lake Erie from our rooftop offices.

Qualifications & skills

• Ability to walk, climb extended ladders, stretch, bend, and lift up to 50 pounds.
• Able to operate and maintain hand and power tools. Execute maintenance and repairs when needed as skills and experience allow.
• Able to drive with a valid driver’s license.
• Ability to operate a computer to check email and calendar and research work-related items.
• Possess a working knowledge of Microsoft Office suite, Word documents & spreadsheets.
• Possess writing and communication skills, especially with email correspondence and follow-up.
• Special consideration will be given to candidates with professional experience in one or more construction trades, e.g. electrical, carpentry, paints and finishes; facilities management or home maintenance and repair; or in theatre and the arts.
• Special consideration will be given to candidates with project management experience, e.g. scheduling, assigning tasks, maintaining task lists.
• Able to work efficiently and calmly on multiple projects simultaneously in a fast-paced environment.
• Genuine interest in the arts and knowledge of live theatre.

About the CPT Staff

CPT cares passionately about reflecting our community and pursuing diversity at all levels of the organization. CPT has a demanding work environment, but we have fun and love what we do. We value hard work, and strive to center courage, humanity, integrity, representation, respect, and joy, “challenging each other to do and be our collective best.” At CPT, cross-department work is the norm. For applicants considering relocation to Cleveland, our city is an excellent community to live in with top-notch arts and culture, a vibrant theatre scene, beautiful public parks, a Great Lake, and affordable housing.

About Cleveland Public Theatre

CPT is a nationally recognized center for contemporary performance. Its mission is to raise consciousness and nurture compassion through groundbreaking theatre and life-changing education programs. CPT implements this mission through its annual theatrical season, featuring 8–10 adventurous professional productions and a robust series of new play development programs that support writers and devisers at multiple points in the creative process. CPT’s acclaimed education programs engage communities in devising new works that speak to contemporary issues and empower participants to work for positive change in our community. CPT is home to community ensembles Teatro Público de Cleveland and Masrah Cleveland Al-Arabi, plus Station Hope and Día de Muertos community arts festivals. CPT’s annual budget is around $2.5 million a year. CPT has 22 full-time staff members.