Cleveland Public Theatre (CPT) is hiring Front of House (FOH) staff, key members of the CPT team who will make meaningful contributions to the CPT Patron Experience. This is a part-time, seasonal position from September to May, with options to renew employment the following year during the same timeframe based on performance. 

Hours depend on production schedules but will typically involve Thursday-Saturday and Monday evenings for approximately 3-6 hours per night. Sunday afternoon and Wednesday evening shifts also occur on occasion. FOH staff are also expected to work special events outside of the general season (Pandemonium, Station Hope, event rentals, etc.). 

Pay is $15.00/hour, untipped. Anticipated start date is September 4th, 2023.   

Review of candidates will begin immediately. To apply for the position, send an email to jjohnson@cptonline.org. Subject line should read: [LAST NAME], [FIRST NAME] – FRONT OF HOUSE STAFF. Your email should include your resume as an attachment. No phone calls, please. 

JOB DESCRIPTION 

FOH staff will have the opportunity to work in two roles that have transferable skillsets while working at CPT: Bar Manager and Box Office Associate. CPT provides comprehensive training for both roles. Prior experience is preferred, but not required. See below for detailed descriptions of both roles. 

The Bar Manager elevates the CPT Patron Experience by providing quick, efficient, and friendly service with a smile and a keen eye for detail.  

Duties include: 

• Maintaining the integrity of CPT’s spaces including: 

• Arriving promptly on time prior to the house opening to set-up.  

• Restocking the display fridge and bar as needed. 
• Maintaining, cleaning, and restocking the complimentary, self-serve Keurig station. 
• Keeping the bar area and lobby clean and presentable. 

• Guaranteeing the best possible CPT Patron Experience by: 

• Serving both alcoholic and non-alcoholic drinks and concessions to patrons before the performance, at intermission, and after the show. 

• Dating all opened wines and properly sealing them. 
• When selling and restocking products, prioritize products that will be expiring soonest. 
• Assist in facilitating opening night receptions and/or pre-show receptions. 
• When not actively serving patrons, being available to the House Manager for various projects/tasks. 

• Maintaining accurate records by: 

• Balancing the cash drawer at the beginning and end of each shift. 
• Filling out bar reports accurately and efficiently. 

• Other duties as assigned. 

The Box Office Associate elevates the CPT Patron Experience by being the first to welcome patrons into the theatre with a smile, and quickly and efficiently handling any questions or concerns patrons might have to ensure they have the best night possible.  

Duties include: 

• Maintaining the integrity of CPT’s spaces including: 

• Arriving promptly on time prior to the box office opening to set-up. 
• Printing out all will-call tickets for each performance that day and organizing them by last name. 

• Keeping box office and lobby area clean and presentable. 

• Guaranteeing the best possible CPT Patron Experience by: 

• Balance taking walk-up sales with handing out will-call tickets. 
• Setting up and maintaining a waitlist on sold-out performance nights. 
• Monitoring the box office after the show begins to assist patrons arriving during late seating. 

• Greeting ushers and helping them navigate to their assigned theatre. 
• Helping patrons navigate the performances spaces. 

• Maintaining accurate records by: 

• Balancing the cash drawer at the beginning and end of each shift. 
• Filling out box office reports accurately and efficiently. 

• Other duties as assigned. 

The Ideal Candidates Will Possess: 

• Flexible availability. 
• Cash and credit card handling skills. 

• Prior customer service and/or food service experience preferred. 
• Poise, professionalism, and approachability in a fast-paced environment. 
• The ability to work quickly and efficiently with a smile. 
• Excellent communication skills and a warm demeanor. 
• The ability to be a team player. 

• Passion for or a background in the performing arts. 
• Passion for Cleveland and enacting positive change in the community. 
• Familiarity with CPT and the Gordon Square Arts district a plus. 
• Prior experience with Square POS system a plus. 
• Prior experience with Spektrix or other equivalent ticketing software a plus. 

• The ability to lift and carry up to 30 pounds. 

ABOUT THE CPT STAFF 

CPT cares passionately about reflecting our community and pursuing diversity at all levels of the organization. CPT has a strong teamwork environment. We have fun and love what we do. We value hard work, and strive to center courage, humanity, integrity, representation, respect, and joy, “challenging each other to do and be our collective best.” Historically, the majority of plays produced at CPT are by BIPOC artists and by women. In the past three years, CPT has undertaken work to accelerate and formalize its growth to becoming a fully anti-racist organization, engaging all staff, board members, and artists in that work. 

ABOUT CLEVELAND PUBLIC THEATRE 

CPT is an internationally recognized center for contemporary performance. Its mission is to raise consciousness and nurture compassion through groundbreaking performances and life-changing education programs. CPT implements this mission through its theatrical season, featuring between 8-10 adventurous professional productions and a robust series of new play development programs that support writers and devisers at multiple points in the creative process. CPT’s acclaimed education programs engage communities in devising new works that speak to contemporary issues and empower participants to work for positive change in our community. CPT is home to resident community ensembles Teatro Público de Cleveland and Masrah Cleveland Al-Arabi, and CPT annually presents Station Hope, a large-scale community arts festival. CPT’s annual budget is around $2.5 million a year.