Cleveland Public Theatre (CPT) is hiring a new full-time position, Box Office Manager. This role will function as a department head, will be a core part of the CPT staff and will make a meaningful contribution to life at CPT and its success.

Job Description

CPT is experiencing rapid growth while trying to maintain an intimate, resilient, team-driven staff. In response, it has created a new role, Box Officer Manager (BOM) who is the first and primary contact for CPT patrons. CPT is looking for an upbeat, charming, helpful person to engage with patrons by phone and in person and get them excited about their CPT experience. This role is responsible for managing and recording box office transactions including online ticketing, and production and season ticket reporting. The BOM will manage the CPT ticketing and CRM database. This role also provides general reception duties for the organization, some clerical tasks and provides support for house managers, bartenders and other front of house staff. This role will also engage with donors around benefit events in the off-season. Like all staff members, the role will actively contribute to the working environment and culture at CPT and the success of the organization. This employee will report to the General Manager and must frequently exercise independent judgment, initiative and the ability to constantly re-prioritize competing responsibilities. Candidates fluent in Spanish are especially desirable. CPT serves a diverse audience and works to make its staff diverse as well. Work week is 40+ hours, with regular evenings and weekends required October through June. Pay ranges from $26,000 to $29,000 depending on experience and includes health benefits. CPT seeks to fill the position by April 1, 2016.

Overall Responsibilities

• Provide the Best Possible Patron Experience
  • Make patrons feel welcome
  • Provide clear information about our performances, organization, neighborhood, aesthetic and mission
  • Conduct ticket sales by phone and in-person directly with patrons
  • Prevent and resolve customer disputes to mutual satisfaction
• Provide Insight into Patron Reactions and Concerns
  • Document specific patron reactions to pricing, amenities, parking and other comments that patron make on their experience.
  • Share impressions of patron satisfaction based on daily interactions.
  • Anticipate patron needs and concerns
  • Participate in CPT Audience Engagement Committee
• Manage and Record Box Office Transactions
  • Maintain regular public box office hours
  • Manage and maintain online ticketing transactions and ticketing server
  • Reconcile box office cash drawer and generate box office activity reports on daily basis
  • Management of box office deposits
• Provide Ticket Sales and Patron Activity Reporting
  • Production ticket sales reporting and accounting reconciliation
  • Ongoing and end-of-season ticket sales reporting and analysis
  • Data analysis of patron activity, (first-time buyers, returning patrons, discount programs, etc.)
  • Managing ticketing database
• Support Bar Management Activities
  • Manage bar cash box deposits and deposit entry
  • Assist in stocking of bars and concessions
  • Assist with bar for special events
• Support House Management Activities
  • Create patron lists and Front of House Notes for House Managers.
  • Assist with usher management, including scheduling ushers for performances.

Qualifications

The ideal candidate will be able to demonstrate the following:

Skills

• Exceptional conversation skills, verbal expression and warm attitude
• Working knowledge of Microsoft Office and exceptional knowledge of Excel
• Experience with ticketing software or use of customer relation management (CRM) databases
• Candidates fluent in Spanish are especially desirable.
• Basic knowledge of QuickBooks and accounting is a plus
• Background in Information Technology Management is a plus

Experience

• Previous live theatre box office experience. Box office management experience a plus.
• Previous retail or customer service experience
• Cash handling and cash drawer reconciliation experience
• Bachelor’s degree in accounting, performing arts, humanities or related fields

Qualities & Personality

• A genuine interest in the arts and knowledge of live theatre
• Enjoy speaking with and helping the general public
• Natural curiosity in how things work
• Able to work efficiently and calmly in a fast paced environment
• Ability to multi-function/prioritize and keep busy at all times
• Ability to focus on details and work with numbers
• Energetic, enthusiastic and always willing

Other

• Must be able to lift and transport cases of beverages throughout a multi-level facility
• In addition to normal business hours, availability required to work most Monday, Thursday, Friday and Saturday evenings, October through June

Interested candidates should send a resume and a letter of interest to Natividad Uehara, Director of Patron Services at careers@cptonline.org or via mail to 6415 Detroit Ave., Cleveland, OH, 44102.

No phone calls, please.

Cleveland Public Theatre (CPT) is a nationally recognized center for contemporary performance and new plays, with an annual budget of $1.9 million and a full-time staff of fourteen. A non-profit with a culture of staff collaboration, our mission is to raise consciousness and nurture compassion through ground-breaking performances and life-changing education programs. CPT is the place to discover original, adventurous and relevant theatre. Each season CPT produces world premieres of cutting edge theatre, utilizing mostly local artists, and addressing vital community issues. CPT’s education programs serve hundreds of disadvantaged youth and vulnerable men and women.