House Management Position at Cleveland Public Theatre

Cleveland Public Theatre (CPT) is currently looking for a House Manager for our 2021/2022 season. This role is responsible for ensuring the best experience for all patrons and providing accurate records to CPT staff. Candidates must be outgoing, detail-oriented problem solvers who can work calmly under pressure.

Hours will depend on production schedules, but will involve Thursday, Friday, Saturday, and Monday evenings for approximately 4-6 hours per night between late November 2021 and May 2022. House Managers may also be asked to work special events and occasional Sunday and Wednesday shifts. This is a part-time, seasonal position from November 2021 to May 2022.

Pay is $11.00/hour.

House Management duties include:

  • Maintaining the integrity of Cleveland Public Theatre’s spaces including:
    • Arriving at the theatre at least 90 minutes prior to the beginning of the show
    • Refresh performance spaces to ensure they are performance ready
    • Light housekeeping of the performance and lobby spaces following the performances
  • Providing a positive patron experience by:
    • Training and managing volunteer ushers
    • Supervising and supporting other front of house staff members
    • Facilitating audience seating before performances
    • Maintaining a quiet atmosphere in the lobby during performances by escorting latecomers to seats and assisting patrons with unique or special needs
    • Preventing and responding to emergency situations either directly or by contacting the appropriate staff or emergency personnel
  • Maintaining accurate performance records by:
    • Documenting all important show information in a nightly report
    • Documenting any incidents, patron feedback, and usher evaluations

The ideal candidates will possess:

  • A passion for or background in performing arts
  • Customer service experience
  • Poise and professionalism in a fast-paced environment
  • The ability to lift and carry up to 30 pounds
  • Flexible evening availability
  • Supervisory experience

Interested candidates should send a cover letter and resume to Gregory Markgraf-Grimes, Patron Services Manager, at ggrimes@cptonline.org, by end of day Friday, October 29th, 2021.

ABOUT THE CPT STAFF

CPT cares passionately about reflecting our community and pursuing diversity at all levels of the organization. We value courage, integrity, representation, joy, respect, humanity, and challenging ourselves and each other to be our collective best.

ABOUT CLEVELAND PUBLIC THEATRE

CPT is a nationally recognized center for contemporary performance. Our mission is to raise consciousness and nurture compassion through groundbreaking theatre and life-changing education programs. CPT implements this mission through our theatrical season, featuring between 6-12 adventurous professional productions and a robust series of new play development programs that support writers and devisers at multiple points in the creative process. CPT’s acclaimed education programs engage communities in devising new works that speak to contemporary issues and empower participants to work for positive change in our community. CPT is home to community ensembles Teatro Público de Cleveland and Masrah Cleveland Al-Arabi, and CPT annually presents Station Hope, a large-scale community arts festival.

CPT COVID-19 WORK POLICY

Employees are required to be vaccinated and to test when they have been significantly exposed to someone with COVID-19.

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